90% reduction in average wait times
70% of issues resolved without human agents
24/7 multilingual support coverage
Consistent quality across all interactions
Reduced support costs by up to 60%
Improved customer satisfaction scores
Intelligent query understanding and routing
Knowledge base integration and search
Ticket creation and management
Multi-step troubleshooting workflows
Sentiment analysis and escalation
Integration with helpdesk systems (Zendesk, Freshdesk)
Account lookup and verification
Automated case documentation
Handle common inquiries, FAQs, and simple troubleshooting before escalating to human agents.
Provide real-time order updates, tracking information, and delivery estimates.
Guide customers through step-by-step solutions for technical issues and product setup.
Help customers with password resets, account updates, and billing inquiries.
Process return requests, issue refunds, and manage exchange workflows.
Gather customer feedback, conduct satisfaction surveys, and identify improvement areas.